This feature article is part of my PR Writing portfolio for QPS Benchmarking, an assessment partner for my MARK221 class of 2019. QPS Benchmarking is a data science and technology company located in Wollongong, NSW.
QPS Benchmarking’s reporting is more effective than ‘gaming the system’ under new quality indicators, recent enquiry demonstrates.
The Aged Care industry. We like to imagine it as a place of graceful twilight years; the cookie jar always full. Amanda Smith, owner of Apex Aged Care, is confronted with the hard truth each day; Aged Care is a business. Figures. Facts. And now, audits.
The Australian Government’s July 2019 introduction of a compulsory National Quality Indicator Program has codified patient care into a series of audits. These laws were introduced following the ongoing Royal Commission. Though the intentions of the program are benevolent, they put extra strain on the already fatigued providers.
At a recent industry conference, Smith witnessed another provider’s admissions to gaming the system by ‘cherry-picking’ prospective residents. These divisive moves motivated by self-preservation. Smith herself confesses, she cannot stomach such actions.
‘The right way’
Smith sought an alternative to keep in-step with her competition—one which maintains unwavering patient care. She works with the General Manager of QPS Benchmarking, Adam Holcroft, and his skilled team to implement their new National Quality Indicator app.
“Adam makes me feel confident that I am doing right by my staff and our patients. He and his team are responsive and highly knowledgeable about the system; which is why Apex can balance the increased busywork with actual patient care. Absolutely no compromises in sight,” Amanda said.
Cloud-based and tablet compatible, the QPS Benchmarking app utilises a simple data-input workflow that saves time. The required reports are automatically transferred to the My Aged Care portal, no extra effort needed.
“Backed by rigorous research, the app streamlines the complicated and makes ‘doing the right thing’ easy,” explained Holcroft to Smith.
QPS Benchmarking’s cutting-edge solution ensures Smith does not have to be subversive to tackle the industry changes and still come out on top. By auditing in the right way, Smith has the knowledge at her fingertips to improve for the sake of patient betterment.
Hard work. Caring hearts. Improved care. Accuracy and compliance. It’s Amanda Smith’s mission for Apex Aged care. It’s QPS Benchmarking’s vision for the future of the Aged Care Industry.
Find out more about QPS Benchmarking here.
Christina Di Meglio 
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